Contact Us

Our Return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To initiate a Return contact Heather@brokehalostudios.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items classified as Curios are Non-Refundable and Non-Returnable.

                      Additional non-returnable items:

                         * Gift cards

                         * Downloadable software products

                         * Apothecary Items

                         * Some Sale Items

DAMAGED ITEMS

We only replace items if they are defective or damaged. If an item arrives damaged, please message me at Heather@brokenhalostudios.comwith pictures within 2 days of delivery. A replacement item will be sent out if applicable within 3-5 business days.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.